Privacy Policy

Privacy Policy

At Zay Egy, accessible from zay-egy.com, the privacy of our visitors and customers is one of our main priorities. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal information. By using the Website or placing an order, you agree to the collection and use of your information in accordance with this policy.

1. Introduction

This Privacy Policy applies to all information collected through the Website, including information you provide when browsing, creating an account, or purchasing products. We are committed to protecting your personal information and handling it responsibly and securely in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

• Personal Information: When you place an order or create an account, we collect information such as your name, email address, phone number, billing and shipping address, and payment information.
• Order Information: Details of the products you purchase, order history, and transaction records.
• Account Information: Your username, password (stored in encrypted form), and preferences.
• Usage Information: We may collect information about how you interact with the Website, including pages visited, time spent, device type, browser, IP address, and referring URLs.
• Communications: Any messages, reviews, or inquiries you send to us.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including payment processing, shipping, and delivery.
• To provide customer support and respond to your inquiries.
• To manage your account and personalize your experience on the Website.
• To send you order updates, shipping notifications, and, with your consent, marketing communications and promotional offers.
• To improve our Website, products, and services by analyzing usage and trends.
• To detect, prevent, and address fraud, security, or technical issues.
• To comply with legal obligations and enforce our Terms & Conditions.

4. Legal Basis for Processing (GDPR)

Where the GDPR applies, we process your personal information on the following legal bases:

• Performance of a contract: processing is necessary to fulfil your orders and provide the services you request.
• Legitimate interests: to improve our services, ensure security, and conduct fraud prevention.
• Consent: where you have given us explicit consent, such as for marketing communications, which you may withdraw at any time.
• Legal obligation: where processing is required by law.

5. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze traffic, and deliver relevant advertising. Cookies are small text files placed on your device when you visit a website. You can control and manage cookies through your browser settings; however, disabling certain cookies may affect the functionality of the Website.

• Essential cookies: required for the Website to function properly, including shopping cart and account features.
• Analytics cookies: help us understand how visitors use the Website so we can improve it.
• Marketing cookies: used to show you relevant offers and advertisements based on your activity.

6. Sharing & Disclosure of Information

We do not sell your personal information to third parties. We may share your information with the following categories of recipients in order to operate our business:

• Payment processors to securely process your transactions.
• Shipping and logistics partners to deliver your orders.
• IT and hosting service providers that support our Website.
• Professional advisors and authorities where required by law or to protect our legal rights.

All third parties are required to handle your information in accordance with applicable data protection laws and to use it only for the purposes for which it was shared.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal and accounting obligations, and to resolve disputes. When your information is no longer required, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of access: to request a copy of the personal information we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete information.
• Right to erasure: to request deletion of your personal information in certain circumstances.
• Right to restrict processing: to request that we limit how we use your information.
• Right to data portability: to request your information in a structured, machine-readable format.
• Right to object: to object to the processing of your information for certain purposes, including direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at zayegy@gmail.com. We will respond to your request within the timeframes required by applicable law.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the internet or method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your information.

10. Third-Party Services

Our Website may contain links to third-party websites or use third-party services that have their own privacy policies. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their policies before providing them with your information.

11. Children’s Privacy

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can take appropriate action and delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page and update the “last updated” date at the top. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: zayegy@gmail.com
• Phone: +20 127 774 8307
• Website: zay-egy.com